Getting results through people is not an easy task for most employees. This training is directed to help participants improve their ability to cope with various difficult behaviours from customers and colleagues in order to work well with them.

Getting results through people is not an easy task for most employees. This training is directed to help participants improve their ability to cope with various difficult behaviours from customers and colleagues in order to work well with them.

BBus (Maritime & Logistics Management)
BASc (Maritime Technology Management)
MBA (Maritime & Logistics Management)

The chemistry of complaints will create cash for your company and for you. This workshop will show you the way to create opportunities firstly, to conquer customer complaints and then, create more and more opportunities for profits to come your way – time and again!

How can you be more confident about your ability to quantify your return on your marketing investment? How to predict what would happen to sales if the marketing budget were cut?

Increase visibility, build brand recognition, measure and manage your strategic media communications activities. From PR, media relations and dealing with the media through to new media channels like blogging, podcasting and online newsletters.

The chemistry of complaints will create cash for your company and for you. This workshop will show you the way to create opportunities firstly, to conquer customer complaints and then, create more and more opportunities for profits to come your way – time and again!

Time : 7 pm
Please call 6839 0115 for more information.

How can you be more confident about your ability to quantify your return on your marketing investment? How to predict what would happen to sales if the marketing budget were cut?

Increase visibility, build brand recognition, measure and manage your strategic media communications activities. From PR, media relations and dealing with the media through to new media channels like blogging, podcasting and online newsletters.

Brand Building is integral to growing a successful business. What are the secrets of building a powerful brand that creates a positive impression in the minds of the consumers?